12go Privacy Policy
Information Collected
We collect and process various types of personal data to provide the best service to 12go users. This includes account information such as name, email address, and phone number; device details like browser type and IP address; as well as payment data in Malaysian Ringgit (MYR).
We also use cookies to collect platform usage data, helping us improve navigation and optimize your experience.
Purpose of Data Use
The collected data is used to manage user accounts, process transactions, provide customer support, and tailor promotional offers to your needs. Information is also utilized for security purposes, fraud prevention, and compliance with Malaysian laws.
Cookies & Tracking
12go uses cookies and similar tracking technologies to collect analytical data and improve platform functionality. You can manage cookie settings through your web browser. These cookies are used to enhance user experience and generate usage statistics without exposing sensitive personal information.
Data Storage & Security
All personal data is securely stored using SSL encryption technology and strict access controls. We strive to protect your information from unauthorized access, loss, or misuse. Data is kept only as long as necessary for the specified purposes and is deleted according to our data retention policy.
Information Sharing with Third Parties
We do not sell your personal data to any third parties. However, data may be shared with service providers supporting 12go operations, such as payment processors, technical support, and legal compliance, with full commitment to confidentiality and data security.
User Rights
You have the right to access, correct, and delete your personal information held by 12go. Requests related to personal data can be made through our customer support channels. We are committed to respecting your privacy rights in compliance with Malaysian data protection regulations.
Privacy Policy Updates
We reserve the right to update this privacy policy at any time to comply with technological advances and legal requirements. All changes will be posted on the website, and users are encouraged to review the policy regularly. Continued use of the 12go platform after updates indicates acceptance of the latest terms.
Contact Us
For any questions regarding the privacy policy, you can contact our support team via the help page or directly at the email address listed in the footer. We’re ready to assist and clarify any issues related to your personal data protection.